High Life Highland Complaints Form

Please use this form to tell us about your complaint. If you are not sure about something or have difficulties filling in this form, please phone us on 01349 781700.

Complaint Details

Please give details of your complaint *
HLH Service
HLH Facility
When did the incident or event you are complaining about take place?
How do you feel High Life Highland can resolve your complaint?
When we respond to your complaint, do you have any accessibility needs where we could help - eg large print?
Accessibility and practical needs

Details of the person making the complaint

Required fields are marked *
If you are making this complaint on behalf of someone else, you'll be able to add your own contact details later.
Title *
First Name *
Surname *
Preferred Method of Communication
Contact Address
Postcode
Email Address
Daytime Phone *
Evening Phone
HLH Membership No (optional)
eg Library or High Life

Assistant Details

If you are assisting someone by making this complaint on their behalf, please enter them here.
- Assistant Title
- Assistant First Name
- Assistant Surname
- Relationship to the Person
  eg friend, carer, parent
- Assistant Address
- Assistant Postcode
- Assistant Email Address
- Assistant Daytime Phone
- Assistant Evening Phone

High Life Highland will:

- Use complaints data to identify the root cause of complaints
- Act to reduce the risk of recurrence
- Record the details of corrective action
- Review complaints performance to improve service delivery

Our Commitment to You:

- All comments and complaints, howsoever reported or received will be acknowledged in writing within 3 working days.
- We will endeavour to resolve the vast majority of comments and complaints at frontline resolution stage and within 5 working days.
- We will endeavour to resolve any complaint requiring further investigation within 15 working days.
- If at frontline resolution or investigation stage you are dissatisfied with the response you have received from High Life Highland, you may ask for a review of our decision. Reviews will be referred to the appropriate High Life Highland Principal Manager.

Data Protection

- High Life Highland has an obligation to protect your personal data.
- To view our Online Forms Privacy Notice, please visit highlifehighland.com/gdpr/privacy-notices or to request a copy, email DPO@highlifehighland.com.

Declaration

- I would like High Life Highland (HLH) to consider my complaint.
- I confirm all the information I have given is true and accurate to the best of my knowledge.
I understand that:
- HLH will need to handle personal details about me to deal with my complaint effectively.
- HLH may contact me to monitor the quality of the service provided.
- The information I have supplied will be used for the purpose(s) for which I have provided it.
I accept the declaration and agree to the use of my personal data as detailed above.